Cyclehoop’s fully trained Maintenance Team provide an integral support service for our products including our Bikehangars, Cycle Hubs, Public Bike Pumps, and Cyclehoops. This ensures that our products can achieve their maximum life, as well as minimising potential refurbishments costs.
All of our planned product maintenance within London is carried out on our fleet of e-cargo bikes, which is part of our ethos to promote and facilitate the benefits of cycling in the UK.
Our planned maintenance team clock up an average of 18,300 kilometres with 30,723 meters of climbing per year. Making these journeys by cycle instead of driving saves us on average 4.06 tonnes of CO2 annually. It would take 19,319 trees to absorb that much carbon, had we created it!
This demonstrates our commitment to the government’s 2020 Gear Change strategy which seeks to have half of all journeys in towns and cities cycled or walked by 2030.
Our maintenance service is fundamental to our Cycle Parking Rentals scheme, which includes Bikehangars, Bikelockers and Cycle Hubs. With over 11,000 spaces managed in London, our brilliant team are constantly busy making sure your storage is safe, secure and clean.
Each managed unit has a scheduled maintenance visit which happens twice a year, ensuring they are clean and that all parts are checked and oiled to ensure the door and locks operate smoothly and quietly.
Paired with this, Cyclehoop provide an emergency call out service in case of any urgent issues or vandalism. Our team is contactable via telephone or email and we can have same day emergency response.
If you see any of our products damaged or incidents of theft please report this to 020 8699 1338.